Shipping Information
All orders placed on RookiDroid.com are processed and shipped from our fulfillment center. We strive to ship your order as quickly as possible while ensuring accuracy and quality.
Processing & Shipping Times
- Orders are typically processed and shipped within 1-2 business days.
- Shipping times vary based on the selected shipping method and destination.
- Expedited shipping options (if available) may have order cutoff times for same-day processing.
Shipping Methods & Carriers
We currently only ship within the United States. Available shipping methods will be displayed at checkout and may include:
- Standard Shipping (economical, slower delivery)
- Expedited Shipping (faster delivery options)
Tracking information will be provided via email once your order has shipped.
Shipping Restrictions
- We do not ship internationally at this time.
- We are unable to ship to PO Boxes, APO/FPO addresses, or U.S. territories.
- Orders with incorrect or incomplete addresses may be delayed or canceled.
Digital Products Delivery
For digital items (such as software, eBooks, or downloadable content):
- A download link will be sent to the email address provided at checkout after payment is successfully processed.
- If you do not receive your download link within 24 hours, please check your spam/junk folder or contact our support team at [email protected].
- Please ensure you provide a valid email address at checkout to avoid delivery issues.
Returns & Refunds
We want you to be satisfied with your purchase. If you experience any issues, please review our return policy below:
Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in resellable condition.
- Digital items (e.g., downloadable products, software keys, or other non-physical goods) are non-refundable.
- Certain items, such as clearance products or custom orders, may not be eligible for return.
How to Initiate a Return
- Contact our support team at [email protected] with your order details.
- Once approved, you will receive return instructions.
- Customers are responsible for return shipping costs unless the return is due to a defect or shipping error.
Refund Process
- Refunds will be processed within 5-7 business days after receiving and inspecting the returned item.
- Refunds will be issued to the original payment method. Shipping fees are non-refundable, except in cases of shipping errors or defective products.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery, providing photos of the issue. We will arrange for a replacement or refund as necessary.
Order Cancellations & Changes
- If you need to cancel or modify your order, please contact us immediately.
- Once the order has been processed or shipped, cancellations are not possible.
- Digital items cannot be canceled or refunded once the purchase is completed.
For any questions or concerns regarding shipping or returns, please reach out to our support team at [email protected].
Last updated: Feb. 23, 2025